Refund and Returns Policy

At Crockery.Us, we strive to ensure your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a 30-day refund and returns policy. Please review the details below to understand our policy and the process for returns.

Eligibility for Returns

• Return Period: You can return items within 30 days from the date you received your order.
• Condition of Items: Items must be unworn, unused, and in their original condition with all tags and packaging intact.
• Non-returnable Items: Every item can be refundable under 30 days.

Initiating a Return

To start a return, please follow these steps:

• Contact Us: Email us at info@crockery.us with your order number and the reason for your return.
• Receive Instructions: We will respond within 24 hours with detailed instructions for returning your items.
• Prepare Your Package: Ensure all items are packed securely in their original packaging, including a slip with your order number.

Shipping Your Return

• Return Address: Send your return package to: Santa Rosa Rancheria, Lemoore, CA 93245, USA.
• Shipping Method: You may choose any shipping method, but it must include a tracking number.
• Notify Us: Once you have shipped your return, please email us the tracking number so we can monitor its progress.

Processing Your Refund

• Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return eligibility criteria.
• Refund Issuance: If approved, your refund will be processed within 7 days and issued to your original payment method.
• Non-refundable Fees: You will get the 100% refund back to your payment method.

Exchanges

If you wish to exchange an item, please follow the same process as initiating a return. Once we receive and inspect your return, we will send out the replacement item.

Additional Information

• Incorrect Return Address: You can use the address provided in our return instructions included in the package.
• Non-Crockery.Us Items: Ensure you do not accidentally include non-Crockery.Us items in your return package. We are not responsible for returning such items.

Need Help?

For any additional questions or concerns, please contact us at info@crockery.us. We are here to assist you and ensure your shopping experience with Crockery.Us is enjoyable.

Thank you for choosing Crockery.Us!