Common purchase queries answered
Orders and Shipping
Once the order dispatched from the warehouse, it will take 10 to 30 business days to arrive at your doorstep (depends on your shipping address).
Click here to create your account
You can Contact us before dispatched your order from the warehouse. We are unable to change the shipping address after dispatch the order from the warehouse.
To track your order please Click here and enter your order ID and email and press “Track” button. This was given to you on your receipt and in the confirmation email that you should have received.
If you need to swap an item
Returns and Exchanges
You may return most new, unopened items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We’re happy to answer questions or help you.
Please Click here for customer support
You can also email us at: firstname.lastname@example.org
You can change or cancel the order before it is shipped from the warehouse. After sending the order from the warehouse. You cannot change or cancel the order.