Shipping Policy

At Crockery.us (operated by Zenithzon Limited), we are committed to providing you with a seamless shopping experience. We currently ship exclusively to customers within the United States.

1. Shipping Costs

• Standard Shipping: We offer FREE SHIPPING on all orders, regardless of the order size or value.
• Shipping Cost: $0.00 USD.

2. Delivery Timeframe

Our delivery process consists of two parts: Handling Time and Transit Time.

• Handling Time: 1-2 Business Days (Monday to Friday).
  • Orders are processed and dispatched within 48 hours of order confirmation.
• Transit Time: 5-10 Business Days (Monday to Friday).
  • Once shipped, your order typically arrives within this timeframe.
• Total Estimated Delivery: 6 to 12 Business Days.

3. Shipping Logistics

As a UK-registered business serving US customers, we utilize trusted international logistics partners and fulfillment centers to ensure your crockery reaches you safely. Please note that tracking updates may take 24-48 hours to appear in the system after dispatch.

4. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing your Tracking Number. You can use this number to monitor the progress of your shipment on our “Track Order” page or the carrier’s website.

5. Order Cut-Off Time

Orders placed after 5:00 PM (GMT) will be processed the following business day.

6. Delays & Issues

While we strive to meet these delivery times, delays can occasionally occur due to high volume, holidays, or weather conditions. If your order has not arrived within the estimated timeframe, please contact us immediately.

Contact Information

If you have any questions about your shipment, please contact our support team:

• Email: info@crockery.us
• Phone: +44 7401 891306
• Business Address: Zenithzon Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.