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Refund and Returns Policy

At Crockery.us (operated by Zenithzon Limited), we strive to ensure your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a 30-day refund and returns policy.

1. Eligibility for Returns

  • Return Period: You can return items within 30 days from the date you received your order.
  • Condition of Items: Items must be unused, in the same condition that you received them, and in their original packaging.
  • Eligibility: All items are eligible for return if they meet the condition criteria.

2. Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@crockery.us with your order number and the reason for your return.
  2. Receive Instructions: We will respond within 24 hours with the correct return address and instructions.
    • Note: Please do not send your purchase back to the manufacturer or the shipping address on the package without contacting us first.

3. Shipping Your Return

  • Return Address: To ensure your return is processed correctly, please email us to receive the specific return warehouse address.
    • Legal Registered Office: Zenithzon Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
  • Shipping Costs: Customers are responsible for paying their own shipping costs for returning your item, unless the item was damaged or incorrect upon arrival.
  • Tracking: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without a tracking number.

4. Processing Your Refund

  • Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return eligibility criteria.
  • Refund Issuance: If approved, your refund will be processed within 7 business days and a credit will automatically be applied to your original method of payment (Credit Card or PayPal).
  • Full Refund: You will receive a 100% refund of the item price.

5. Exchanges

If you need to exchange an item for a different one, please contact us at info@crockery.us. Exchanges follow the same process as returns.

6. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Contact Information

For any questions regarding refunds or returns, please contact our support team: